Transparent policies — read about shipping, returns, privacy, and terms.
Last updated: 01 January 2026
At Nouryva, we strive to deliver your favourite dry fruits and makhana fresh and on time. Please review our shipping terms below.
We dispatch orders within 24-48 working hours of order confirmation. Standard delivery timelines are:
Delivery times may vary during festivals, monsoons, or due to unforeseen circumstances.
Once your order is dispatched, you will receive a tracking link via SMS and email. You can also track your order from your Nouryva account under "My Orders".
We currently deliver to 25,000+ pin codes across India. Please enter your pin code at checkout to confirm serviceability for your address.
Our courier partner attempts delivery up to 3 times. If all attempts fail, the order is returned to us. In such cases, refunds are processed after deducting shipping costs.
Important: Please ensure your delivery address and phone number are correct at checkout. Nouryva is not responsible for delays due to incorrect address details.
Customer satisfaction is our priority. While food products are generally non-returnable due to safety regulations, we accept returns under specific conditions.
You may return a product within 7 days of delivery if:
Due to food safety regulations, we cannot accept returns for:
Once we receive and inspect the returned product, refunds are processed within 5-7 business days:
Quality Promise: If you are unhappy with the freshness or quality of any product, please reach out — we will replace it or refund your purchase, no questions asked.
Nouryva ("we", "us", "our") is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard the data you share with us.
We collect the following information when you use our website or place an order:
We never sell or rent your personal data. We may share information with trusted partners only for:
We use industry-standard security measures including SSL encryption, secure servers, and PCI-DSS compliant payment gateways. Your card details are never stored on our servers.
For any privacy-related queries, write to us at hello@nouryva.com or contact our Data Protection Officer at the same email.
By accessing and using Nouryva's website and services, you agree to the following terms and conditions. Please read them carefully.
We make every effort to display accurate product information, including images, descriptions, and pricing. However:
All content on Nouryva.com — including images, text, logos, designs, and the Nouryva brand name — is the property of Nouryva and protected by copyright laws. Reproduction without written permission is prohibited.
Nouryva is not liable for:
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Patna, Bihar.
We reserve the right to modify these terms at any time. Continued use of the website after changes constitutes acceptance of the updated terms.
The information provided on Nouryva's website and product packaging is for general informational purposes only.
While we believe in the natural goodness of dry fruits and makhana:
Our products contain tree nuts (almonds, walnuts, cashews, pistachios) and are manufactured in facilities that also process:
If you have allergies or sensitivities, please read ingredient labels carefully or contact us before purchase.
Being a natural product, slight variations in colour, size, taste, and texture are normal and indicate freshness, not defect. Our products do not contain artificial preservatives that ensure perfect uniformity.
Our website may contain links to external sites. We are not responsible for the content, privacy policies, or practices of any third-party websites.
FSSAI Compliance: Nouryva is a FSSAI Licensed brand. License Number: XXXXXXXXXXXXX. All products meet Indian food safety standards.
Our team is happy to clarify anything — just drop us a message.
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